Alfakredyt
Recipient specified in your agreement
Identify the recipientHow to make a complaint?HELP WITH FINANCIAL MATTERS
Loan complaints — contacts and letter templates
Choose a company, identify the complaint recipient, prepare a letter and find further help.
COMPLAINT RECIPIENT
Find a company or brand
14 companies in the directory
AvaFin
AvaFin Poland sp. z o.o.
Contact and instructionsHow to make a complaint?
Filarum
Recipient specified in your agreement
Identify the recipientHow to make a complaint?
In Credit
Incredit sp. z o.o.
Contact and instructionsHow to make a complaint?
Kredito24
Recipient specified in your agreement
Identify the recipientHow to make a complaint?
Netcredit
Fincard sp. z o.o.
Contact and instructionsHow to make a complaint?
Pożyczka Plus
Aventus Group sp. z o.o.
Intermediary and lenderHow to make a complaint?
Provident
Provident Polska S.A.
Contact and instructionsHow to make a complaint?
Smart pożyczka
Aventus Group sp. z o.o.
Intermediary and lenderHow to make a complaint?
ViaSMS
VIA SMS PL sp. z o.o.
Contact and instructionsHow to make a complaint?
Vivigo
Soonly Finance sp. z o.o.
Contact and instructionsHow to make a complaint?
Wonga
Wonga.pl sp. z o.o.
Contact and instructionsHow to make a complaint?
Zaplo
Recipient specified in your agreement
Identify the recipientHow to make a complaint?
Łatwy Kredyt
Recipient specified in your agreement
Identify the recipientHow to make a complaint?Company not listed?
Find the recipient’s details in your agreement and current correspondence. You can use the general complaint template.
Open complaint template →From an issue to a complete letter
Identify the recipient
Check the legal entity in your agreement. If an intermediary was involved, establish whether the complaint concerns its services or the agreement with the lender.
Describe the problem and your request
Give the agreement number, dates, amounts and requested outcome. Attach copies of the relevant documents.
Submit the letter and retain proof
Use a channel specified by the appropriate company. Keep the complaint, attachments and proof of receipt.
FURTHER OPTIONS
Complaint did not resolve the issue?
After exhausting the complaint procedure, check whether the Financial Ombudsman can intervene. Free advice services can also help you prepare documents and understand your situation.