HELP WITH FINANCIAL MATTERS
Loan complaint
Use this template to prepare a complaint about charges, the settlement of a loan or the performance of an agreement. Enter the recipient’s details, describe what happened and state the outcome you are requesting. Download the completed letter, check its wording and send it to the appropriate company yourself.
How to complete the document
- Check the recipient’s legal name in the agreement; the brand may be an intermediary.
- Complete the dates, agreement number, description and specific request.
- Attach copies of relevant documents and keep proof of submission.
This template must be adapted to your circumstances. Before signing or sending it, remove uncompleted fields and check all amounts, dates and party details.
Prepare your document
Complete your details and the bracketed fields in the sections below, then download the completed Word document. You can edit individual paragraphs; the file retains the template layout, headings, tables and signature spaces. Check all wording and any remaining placeholders before use.
Download the blank template as DOC and the document completed in the generator as DOCX.
Your entries remain in this browser tab and are not sent to the server. Download the DOCX document and send it to the recipient yourself.
Template preview
Replace the bracketed fields with your informationFURTHER OPTIONS
Need help with the wording?
After exhausting the complaint procedure, check whether the Financial Ombudsman can intervene. Free advice services can also help you prepare documents and understand your situation.