Nest Bank also makes N!Assistant 2.0 available in online banking

Nest Bank expands access to N!Assistant: the tool works in both the mobile application and the browser. The solution using generative AI is intended to help individual clients and entrepreneurs in everyday operations, without the need to look for forms or start a conversation with a consultant. The user issues commands in plain language.

The assistant can complete applications and prepare draft orders. One of the applications is to read an invoice sent as a photo or PDF and prepare a transfer. Approval of the operation remains with the client. The bank reports that the tool solves over 2,000 on average. cases per day, and its effectiveness exceeds 90%.

In more difficult cases, an employee is still available. He receives a summary of the conversation, so the customer does not have to tell the whole story again. The bank treats the development of conversational services as a way to shorten repetitive processes and relieve the contact center, especially when servicing companies performing many operations.

The development of AI tools is part of the bank's broader strategy, which reports net profit of PLN 151.7 million for 2025 and the balance sheet total exceeding PLN 10 billion.