Identify the recipient
Check the legal entity in your agreement. If an intermediary was involved, establish whether the complaint concerns its services or the agreement with the lender.
Free help with financial matters
Complaint — Finloo
Check the right recipient for a complaint about Finloo. Gather your documents, describe the issue and download your complaint letter in Word format.
WHO SHOULD RECEIVE YOUR COMPLAINT
Finloo complaint — where to start?
Finloo forwards enquiries to finance partners. For an enquiry-service issue, identify the submission date and correspondence. Loan charges, disbursement or collection concern the agreement with the partner rather than the Finloo website itself.
Send complaints about loan charges, repayment or collection to the lender named in your agreement. The contact below concerns the website and intermediary services. The website rules provide for a reply within 30 days, extended to 60 in complex cases after notice.
Compare the details with your agreement and subsequent correspondence, especially if the company servicing the agreement has changed.
Prepare your complaint in three steps
Describe the problem and your request
Give the agreement number, dates, amounts and requested outcome. Attach copies of the relevant documents.
Submit the letter and retain proof
Use a channel specified by the appropriate company. Keep the complaint, attachments and proof of receipt.
How long does a reply take?
calendar days
As a general rule for complaints to a financial institution: 30 days from receipt, or up to 60 days in a particularly complex case after explaining the delay.
working days
For payment services, such as card transaction processing: normally 15 working days, or up to 35 working days in a particularly complex case.
The deadline depends on the service and issue. Check the procedure applying to your agreement. Making a complaint does not automatically suspend repayment obligations.
YOUR LETTER
Prepare your complaint document
Complete the form below to generate a complaint document with your details, a description of the issue and the outcome you request. Review the preview, then download the letter in Word format and edit it if needed. Before sending, check the wording, recipient details and attachments.
Your entries remain in this browser tab and are not sent to the server. Download the DOCX document and send it to the recipient yourself.
Complaint document preview
FURTHER OPTIONS
Complaint did not resolve the issue?
After exhausting the complaint procedure, check whether the Financial Ombudsman can intervene. Free advice services can also help you prepare documents and understand your situation.