VeloBank summarizes nine months of customer conversations with Vela

VeloBank publishes the first broader statistics on the use of Veli, a virtual assistant available in the application. Within nine months of implementation, over 80,000 people have used the solution. people. Users perform over 180,000 conversations and ask about 300,000 questions, and the average conversation lasts 44 seconds.

The most common cases concern payments BLIK, loans and deposits. Customers also ask about balances, blocking cards, limits, documents and exchange rates. The assistant helps you find the appropriate function or directs you to the appropriate section of the application. Among users, 55 percent are men, and 45 percent women.

The announcement of January 9, 2026 is an update on the results of the previously launched service. It does not mean the assistant's premiere on that day or her taking over independent credit decisions. The bank uses the collected data to present the scale of digital service and customer interest in assistance based on artificial intelligence.